• Job Description

  Req#: R16496

  Technical Consultant - Workvivo, Japan
  
  What you can expect
  As a Technical Consultant at Workvivo, your role involves supporting customers by addressing queries and troubleshooting technical issues during implementation & post go live. You will also build a repository of resources and become an expert on our platform. Additionally, you will represent the Voice of the Customer, sharing insights with the Product team for continual improvement. Your responsibilities will include conducting IT calls with customers' technical teams to configure Single Sign-On and User Provisioning, address queries, and identify issue trends.
  About the Team
  Workvivo, a digital experience platform under Zoom, enhances workplace culture and empowers remote employees. It is committed to customer satisfaction and improving working lives. Workvivo aims to drive results through its innovative approach, aligning with Zoom's mission to facilitate meaningful connections and modern collaboration.
  What we’re looking for

  • Have experience in a similar role or customer-facing role
  • Have experience with SQL and experience writing SQL queries
  • Able to resolve customer queries in a professional and timely manner
  • Have experience with identifying trends in customer issues and knowledge-sharing with the wider team
  • Able to lead IT calls with our customers' technical teams to set up and configure SSO & User Provisioning
  • Be able to provide best in class support by communicating with empathy to drive issues to resolution
  • Be able to provide support and guidance to customers on Workvivo features and capabilities to drive high value
  • Be able to work proactively, anticipating customer questions and building trust
  • Have native-level Japanese communication skills and proficiency in business English.

  Ways of Working
  Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

  Benefits
  As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

  About Us
  Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
  We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

  
  Our Commitment

  At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

  If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

  #LI-Remote

• About the company

  Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference room...

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