• Job Description

  Req#: 1422075

  What You'll Do

  Provide second/third level technical support for Optical and Data/IP technologies to Cisco customers, partners, account teams, and other TAC engineers. Apply analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.

  • You will provide support on a world-wide basis
  • Work on problems of diverse scope where analysis requires evaluation of identifiable factors
  • Provide technology/product/troubleshooting training and intellectual property material as the need arises
  • Act as a focal point for customer transport network problem resolution
  • Effectively utilize moderate to complex lab setups to recreate and solve problems
  • Submit complete and accurate defect reports in the area of expertise
  • Interact across TAC teams and development teams at peer level
  • Receive minimal direction, no instruction on routine work, and general instruction on new assignments

  Who You'll Work With

  US Optical TAC covering global customers. Typically work with lower-level CSE's, VARs, OEMs, Service Providers, end-users & internal engineering departments

  Optical Technology refreshes with new IP+Optical platforms, below are some examples:

  • Optical platforms such as NCS1K, NCS2K, NCS4K. Verizon, ATT, Charter and US Signal are some key customers. This platform brings Optical + IP customers on one single platform and introduces Optical SDN controller

  Who You Are

  Do you possess all the qualities below? Then Cisco is looking for you.

  • Communicate effectively both verbally and in written
  • Demonstrated ability to determine problems and deliver known solutions
  • Determine root cause and resolution for previously unknown problems
  • Ability to work effectively with and provide mentorship to other members of the workgroup
  • Experience with handling critical customer issues/problems
  • Working with multi-functional teams
  • Presentation skills
  • Previous Customer Support experience
  • Database experience (Oracle, SQL, Sybase)
  • Unix experience
  • CCOS certification (either SONET or SDH)
  • CCNA, CCNP, or higher networking certification
  • BS in CS or EE or equivalent experience

  Minimum Qualifications

  • 4+ years with one or more Optical skills (SONET, DWDM, OC, SDH, ML, MSTP, etc) working with Cisco NCS1K, NCS2K, NCS4K, NCS4200 platforms.
  • 4+ years solid understanding of Networking industry, Products and Protocols
  • Strong analytical and troubleshooting skill
  • Strong Communication skills (Written and Verbal)

  Why Cisco

  #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

  We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

  But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

  Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

  So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

• About the company

  Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley.

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