• Job Description

  Req#: 166546

  Overview

  Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

  Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!

  The Technical Coordinator functions in the capacity of reviewing, maintaining, collating, and analyzing the day-to-day digital activities supporting revenue, regulatory, QI, requirements, and infrastructure for all Cardiology departments. This position is responsible for coordinating with DTS and leading the implementation and reconciliation of day-to-day operations and workflow issues of the cardiologists or relevant physicians, clinical staff, Quality staff, Administrative staff, and Leaders. Additionally, this individual will act as a liaison and supervise any digital initiatives within the department and other departments, striving to maintain a high level of patient care.

  Responsibilities

  A day in the life of a Technical Coordinator at Hackensack Meridian Health includes:

  • Oversees and coordinates with DTS on participation in new Technical and/or Digital imaging initiatives under the direction of AVP Periop Services & Director of Cardiology Business Analytics.
  • Oversees and coordinates with DTS (Cardiology/Radiology PACS) to ensure compliance with image management operations, including legal and routine reports, image/study release, and upload to HMHN repositories to facilitate patient care.
  • Coordinates with DTS when troubleshooting day-to-day equipment operations, including image workflow, prior exams, exam manager functions, and other related activities stemming from ancillary Cardiology applications, addressing and managing tickets/requests to facilitate resolution of errors/issues.
  • Daily interaction with the physicians providing support in resolving current and recurrent computer problems arising, which may impede workflow, both onsite and remote.
  • Works closely with department managers/supervisors and DTS to ensure proper operation of image transfer workflow prior to sending to the PACS system as well as network transmission, and exception handling.
  • Investigate, identify, and prepare proposals to solve specific operational problems within all clinical operational areas, working closely with department managers, supervisors, and lead clinical staff and involving the next level of administration and/or DTS as appropriate.
  • Works closely with department managers, supervisors, and the Director of Cardiology Business Analytics to develop policies and procedures governing the use of all imaging systems and image workflow and management.
  • Review feedback from system users. Compiles and analyzes support data. Recommends procedural and educational changes as appropriate.
  • Works closely with the Director of Cardiology Business Analytics to oversee and coordinate strategic planning for medical imaging initiatives.
  • Works in cooperation with the Director of Cardiology Business Analytics, identifying present and future needs for equipment installation.
  • Oversees/coordinates vendors' activities in all phases of installation and implementation of new systems.
  • Prepares reports for administration on all aspects of medical imaging operations as appropriate or directed.
  • Support the off-site DCCs to ensure digital infrastructure integrity & functionality of diagnostic equipment; liaise between DTS and vendors to ensure resolution of issues/concerns.
  • Supports all relevant department Quality initiatives by providing database reports, building custom database fields, and managing multiple shared drive platforms.
  • Interact with software and hardware vendors and all related equipment by placing and tracking tickets on behalf of the Cardiologist, managers, supervisors, and clinical staff and working closely with DTS to resolve time-sensitive issues related to clinical decision-making. Identifies hardware or software problems and takes steps to resolve them quickly by troubleshooting in real-time to ensure a high level of patient care.
  • Provides training to users to ensure efficient and effective use of imaging equipment and clinical software.
  • Monitor and review all cardiology EPIC logs& workflows, running daily, monthly, quarterly, and yearly reports as needed to ensure all billing and financial communication is accurate and complete.
  • Maintains an open line of communication with all relevant supervisors and managers to ensure imaging studies are completed, accurate, and posted to the EMR.
  • Provide on-site support pre, intra, and post downtime and resolve issues to ensure recovery and uninterrupted operations.
  • Coordinates with DTS during Quality control testing to ensure stability pre, intra, and post downtimes.
  • Other duties and/or projects as assigned.
  • Adheres to HMH Organizational competencies and standards of behavior.

  Qualifications

  Education, Knowledge, Skills and Abilities Required:

  • Associate's degree.
  • Minimum of 5 or more years of experience in healthcare.
  • Excellent written and verbal communication skills.
  • Proficient/strong computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

  Education, Knowledge, Skills and Abilities Preferred:

  • Bachelor's degree.
  • Familiarity with specific diagnostic imaging operations or hospital-based cardiology workflows.

  If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

  Starting Minimum Rate

  Starting at $90,750.40 Annually

  Job Posting Disclosure

  HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

• About the company

  Hackensack Meridian Health is a leading not-for-profit health care organization that is the most comprehensive and truly integrated health care network in New Jersey, offering a complete range of medical services, innovative research and life-enhancing care. The health care network comprises 13 hospitals, including two academic medical centers, two children’s hospitals and nine community hospitals, physician practices, more than 120 ambulatory care centers, surgery centers, home health services, long-term care and assisted living communities, ambulance services, lifesaving air medical transportation, fitness and wellness centers, rehabilitation centers, and urgent care and after-hours centers.

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