VIPdesk Connect
Technical Customer Service Representative (Remote)
This job is now closed
Job Description
- Req#: o7v1ufwR?nl=1
Employer Industry: Customer Service and Support for Parenting and Infant Wellbeing
Why consider this job opportunity:
- Salary up to $16.00 per hour
- Paid virtual training starting on January 24, 2025
- Comprehensive benefits package including medical, dental, and vision insurance
- Flexible work environment with remote opportunities
- Opportunity to work with iconic brands and enhance customer experiences
- Supportive workplace culture focused on team member happiness and innovation
What to Expect (Job Responsibilities):
- Handle customer requests and interactions via phone, chat, and email, with a primary focus on phone communications
- Provide authentic customer service and technical support for products related to parenting and infant wellbeing
- Utilize critical thinking skills to troubleshoot and resolve technical issues, escalating complex problems when necessary
- Assist customers with device installation, app setup, and configuration
- Meet performance metrics including customer satisfaction and quality standards
What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- High School diploma or equivalent
- Technical proficiency in troubleshooting desktop platforms and mobile devices
- Strong written and verbal communication skills
- Ability to document customer interactions accurately with limited errors
How to Stand Out (Preferred Qualifications):
- Experience in a virtual contact center environment
- Familiarity with troubleshooting apps on iOS and Android platforms
#CustomerService #RemoteWork #TechnicalSupport #CareerGrowth #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
VIPdesk Connect is a U.S.-based company that provides outsourced customer service and innovative marketing solutions through a home-based team of Brand Ambassadors.
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