Simpson Strong-Tie

Technical Customer Support Specialist - ICS/Truss (Open to Remote)


Pay$63500.00 - $82500.00 / year
LocationLafayette/Indiana
Employment typeFull-Time

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  • Job Description

      Req#: R5635
      Employer Industry: Building Industry

      Why Consider this Job Opportunity:
      - Salary up to $82,500
      - Opportunity for career advancement and growth within the organization
      - Competitive quarterly bonuses or commission
      - Comprehensive benefits package including medical, dental, vision, retirement contributions, and more
      - Remote work option available in the US
      - Rewarding work environment with a focus on employee recognition and development

      What to Expect (Job Responsibilities):
      - Provide technical support for software applications
      - Act as a liaison between customers and software development teams
      - Troubleshoot and resolve complex customer complaints
      - Translate end-user specifications into actionable technical requirements
      - Support internal teams in testing new features and software improvements

      What is Required (Qualifications):
      - Bachelor’s Degree in a related field or equivalent experience
      - 3+ years’ experience using Autodesk software products
      - Strong communication and problem-solving skills
      - Ability to stay calm and composed in challenging situations
      - Fundamental understanding of computer operating systems

      How to Stand Out (Preferred Qualifications):
      - Autodesk software certification
      - Experience in design and construction industry
      - Presentation skills to deliver technical content effectively
      - Knowledge of Revit software

      #BuildingIndustry #TechnicalSupport #CareerGrowth #RemoteWork #CompetitivePay

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      Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      This is the official Facebook page for Simpson Strong-Tie. A leader in structural systems research and technology, Simpson Strong-Tie is one of the world's largest suppliers of structural building products. Simpson Strong-Tie is committed to providi...