Synchronoss Technologies
Technical Customer Support Specialist
6 days agoWhat's your preference?
Job Description
- Req#: 6453
Employer Industry: Cloud Solutions Technology
Why consider this job opportunity:
- Base pay range of $19-$21/hr + bonus
- Flex Time PTO for improved work-life balance
- Comprehensive healthcare benefits including vision and dental
- 401K plan for future financial security
- Opportunity to work in a diverse and inclusive environment
- Chance to enhance your technical skills in a rapidly evolving industry
What to Expect (Job Responsibilities):
- Respond to customer inquiries via phone, chat, and email with professionalism and empathy
- Diagnose and resolve technical issues through remote device support, escalating complex problems when necessary
- Accurately document all customer interactions and troubleshooting steps in the company’s CRM system
- Collaborate with team members and cross-functional departments to enhance service quality
- Manage moderate call volumes and support tickets, ensuring timely responses and quality standards
What is Required (Qualifications):
- High school diploma or equivalent required
- 1-2 years of experience in customer support, technical support, or a help desk environment
- Experience with CRM or ticketing systems (e.g., ServiceNow, Jira)
- Strong active listening and communication skills
- Proficiency in troubleshooting technical issues (hardware, software, network)
How to Stand Out (Preferred Qualifications):
- Associate’s or Bachelor’s degree in a related field
- Basic understanding of networking concepts (e.g., IP, DNS, Wi-Fi)
- Experience using remote desktop tools (e.g., Bomgar, Screencastify)
- Familiarity with system administration practices
#CloudSolutions #TechnicalSupport #CustomerService #CareerGrowth #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Synchronoss’ industry-leading customers include tier 1 service providers such as AT&T Inc., Verizon Wireless and Vodafone, tier 1 cable operators/MSOs such as Cablevision, Charter Communications, Comcast, and Time Warner Cable and large OEMs such as Ap...
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