Motorola Solutions
Technical Customer Support (US Remote)
This job is now closed
Job Description
- Req#: R55338
Employer Industry: Public Safety Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Incentive bonus plans available
- Comprehensive benefits package including medical, dental, vision, and 401K
- Generous paid time off and 10 paid holidays
- Employee stock purchase plan and paid parental leave
- Supportive and community-focused work culture
What to Expect (Job Responsibilities):
- Provide first-level technical support to employees and visitors regarding hardware, software, and network connectivity
- Troubleshoot and resolve common technical issues, including password resets and printer malfunctions
- Install and configure computer hardware and software for new employees and visitors
- Document and track all support requests and resolutions using a ticketing system
- Collaborate with the IT department to identify and resolve recurring technical issues
What is Required (Qualifications):
- High school diploma or equivalent; Associate's degree in a related field is a plus
- Minimum of 2 years of technical customer support experience
- Strong understanding of computer hardware, software, and networking concepts
- Excellent problem-solving and troubleshooting skills
- Ability to work independently and as part of a team
How to Stand Out (Preferred Qualifications):
- Experience with specific software or hardware used in the office, such as Microsoft Office Suite
- Proven ability to prioritize tasks and manage time effectively
- Proficiency in using a ticketing system (e.g., Zendesk, Jira Service Desk)
#PublicSafety #TechnicalSupport #CareerOpportunity #InclusiveWorkplace #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Motorola Solutions, Inc., is an American data communications and telecommunications equipment provider that succeeded Motorola, Inc.,
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