Motorola Solutions
Technical Customer Support (US Remote)
This job is now closed
Job Description
- Req#: R55338
Employer Industry: Technology Solutions for Public Safety
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits including medical, dental, and vision coverage
- Incentive bonus plans and employee stock purchase plan
- Generous paid time off packages and 10 paid holidays
- Supportive and community-focused work culture
- Chance to contribute to a mission that enhances public safety
What to Expect (Job Responsibilities):
- Provide first-level technical support to employees and visitors regarding hardware, software, network connectivity, and peripherals
- Troubleshoot and resolve common technical issues, including password resets and printer malfunctions
- Install and configure computer hardware and software for new employees and visitors
- Document and track all support requests and resolutions using a ticketing system
- Collaborate with the IT department to identify and resolve recurring technical issues
What is Required (Qualifications):
- High school diploma or equivalent; Associate's degree in a related field is a plus
- Minimum of 2 years of technical customer support experience
- Strong understanding of computer hardware, software, and networking concepts
- Excellent problem-solving and troubleshooting skills
- Ability to obtain background clearance as required by government customers
How to Stand Out (Preferred Qualifications):
- Experience with ticketing systems such as Zendesk or Jira Service Desk
- Familiarity with specific software or hardware used in the office, such as Microsoft Office Suite
#PublicSafety #TechnicalSupport #CareerOpportunity #EmployeeBenefits #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Motorola Solutions, Inc., is an American data communications and telecommunications equipment provider that succeeded Motorola, Inc.,
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