• Job Description

  Req#: 7064

  Join the people helping people.

  PSCU/Co-op Solutions is now Velera ! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

  For people drawn to serving others through their work, Velera is a place to thrive, as we serve our credit union members best by taking care of each other first.

  If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

  This application is the first step in seizing your moment.

  Hold a critical role within the emerging Product division. Work closely with team members to determine the feasibility of new loan orientation system (LOS) products by conducting market research and documenting business and technical requirements for existing and new products.

  RESPONSIBILITIES:

  • Work directly with financial institutions, vendors, and multi-functional teams to simplify new client onboarding and implementation solutions and to communicate complex technical concepts effectively.

  • Prioritize tasks and resources. Ensure compliance with established pricing, client approvals, and billing guidelines.

  • Develop project proposals, assist with business case development to meet stakeholder visions, and serve as champion for new product development projects, guiding them from initiation to successful completion.

  • Partner with stakeholders (including but not limited to: ITS, PMO, Business Development, and Sales) to successfully plan, develop, test, and implement assigned projects and programs, and to help drive their commercialization.

  • Work with project staff and clients to identify and resolve potential issues.

  • Work with member credit unions and advisory group credit unions for select market evaluation, research, surveys, focus groups, and pilot testing.

  • Conduct thorough initial discovery of the client's underwriting guidelines, product configurations, policies, and procedures to gain a comprehensive understanding of the current system setup and business needs. Identify areas for improvement and address any custom requests.

  • Complete Gap Analysis to define system set-up requirements.

  • Collaborate with clients and vendors to establish an effective implementation plan for the LOS.

  • Facilitate meetings with key client personnel, communicate conversion schedules and changes to all stakeholders, and manage client business requirements.

  • Ensure completion of the Client Configuration Document (CCD) to facilitate a smooth implementation process.

  • Provide ongoing support to clients post-implementation, as well as resolve issues and facilitate the adoption of new features and enhancements.

  • Engage with product leadership and senior business leadership to communicate product strategy, direction, and changes.

  • Ensure projects align to short-term and long-term product development strategy and objectives.

  • Partner with Project Managers to effectively resolve project issues. Provide insight and direction during complex product development projects.

  • Serve as a key consultant within the various business, product, and technology units.

  • Interface with cross functional groups to communicate and ensure successful project deliverables and manage expectations responsibly.

  • Provide verbal and written communication non-technical end users can understand.

  • Assist emerging Product Leader in analyzing the business processes for inefficiencies and make recommendations for solutions or improvements.

  • Develop beneficial working relationships with key interface groups in order to maximize knowledge base and identify all opportunities.

  • Ensure continuity of services by serving as a subject matter expert on business functionality and on the impact of system changes.

  • Share knowledge and experience in a collaborative and cohesive manner.

  • Mentor team members and work collaboratively with Product Development staff.

  • Develop strong working relationship with assigned business group operations,

  • Enterprise Architects, Product Managers, and Enterprise Project Managers to assist with project planning and scope management.

  • Represent Velera at conferences, tradeshows, and vendor negotiations that impact the development of new products and solutions as assigned.

  • Proactively develop and maintain technical knowledge in specialized areas. Remain up to date on current business analysis trends and best practices. Perform other duties as assigned.

  REQUIREMENTS:

  • Bachelor’s degree or higher Management Information Systems, Information Technology, or a related technical field required.

  • Seven years of experience supporting technical products in product management, Agile project management, and/or business systems analysis required. Including any experience with: managing large-scale hardware and software technology projects in the financial or credit union industry; core or account processing; Loan Origination Systems and the Amount platform; working with fintech and startup companies; Software as a Service (SaaS) lending; UI/UX practices in both iOS and Android; Microsoft Office, Visio, and business documentations applications; the Product Development Life Cycle (PDLC) and the Software Development Life Cycle (SDLC); and building strategies and plans centered on consumer/customer needs.

  • May work remotely from any Velera-approved U.S. location.

  • Must have legal authority to work in the U.S. EEOE.

  Pay Equity

  Velera is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is:

  $114,171.00

  to

  $128,900.00

  *Note: The amount shown is based on full time annual salary and would be prorated based on role.

  In addition this position is eligible for an incentive plan, based on performance.

  Benefits

  At Velera, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

  Check out the comprehensive benefits Velera has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

  Velera offers:

  • Beautiful, state-of-the-art campus

  • Endless opportunities for advancement

  • Competitive wages

  • Generous paid time off and paid holidays

  Our benefits package includes:

  • Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services

  • Dental and Vision

  • Basic and Optional Life Insurance

  • Company Paid Disability Insurance

  • 401 k (with employer match)

  • Health Savings Accounts (HSA) with company provided contributions

  • Flexible Spending Accounts (FSA)

  • Supplemental Insurance

  • Legal Plan

  • Pet Insurance

  • Adoption Assistance Plan

  • Mental Health and Well-being: Employee Assistance Program (EAP)

  • Mental health and Well-being: Virtual mental health support and resources

  • Tuition Reimbursement

  • Wellness program

  • Back-up child care program

  • Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

  Velera is committed to health and safety of all who enter our workplace. If this position requires you to report onsite at a Velera location, employee attentiveness and cooperation with Velera Employee Safety Workplace Protocols is critical.

  Please Note: For roles with certain levels of travel and/or company car usage, Velera will require a completed Motor Vehicle Record Check , valid driver's license, and proof of insurance at time of hire and annually.

  All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

  Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

  Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

  Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

  As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.

• About the company

  PSCU partners with credit unions to enable growth and provide an unparalleled member experience.

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