Tommy's Express Car Wash
Technical Remote Support Representative - 2nd Shift
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Job Description
- Req#: CUSTO001909
Employer Industry: Car Wash and Equipment Services
Why consider this job opportunity:
- Competitive base pay and annual bonus
- Comprehensive insurance package including Health, Dental, Vision, Life, and Disability
- 401k match with complimentary financial planning services
- Opportunities for continued education and tuition assistance
- Potential for significant internal growth for motivated team members
- Fun, energetic, and family-oriented work culture
What to Expect (Job Responsibilities):
- Provide virtual technical troubleshooting support via phone, email, and chat for car wash equipment
- Create, respond to, and track service requests using the ticketing system
- Monitor and manage assigned support requests, diagnosing and troubleshooting issues
- Review equipment and operator manuals to develop effective solutions
- Communicate progress and ticket status with clients and internal team members
What is Required (Qualifications):
- High school diploma or GED; Bachelor’s degree preferred
- Minimum of 2 years of experience in a Mechanical/Network/Automotive background
- Experience in a technical helpdesk environment
- Proficiency in Microsoft Office and strong communication skills
- Strong organizational, time management, and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Experience with low/high voltage electrical systems and hydraulics
- Demonstrated adaptability and ability to manage multiple tasks
- Background in customer service with a focus on care and satisfaction
#CarWashIndustry #TechnicalSupport #CustomerService #CareerGrowth #TeamCulture
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Tommy's Express is a national car wash franchise that offers quick service, modern facilities and a professional clean. Visit one of our locations today for a great wash and an excellent experience.
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