This job is now closed
Job Description
- Req#: 213860
- Responsible for supporting client notification applications and resolving technical issues within established timelines in adherence to corporate and departmental policies and procedures
- Serves as direct client contact/ interface on notification technical support issues for notification products and services
- Uses problem solving and troubleshooting skills to effectively resolve issues, including ownership of client communications on the issue
- Communication with clients may be conducted either via phone, chat or email
- High school diploma or GED
- Associates degree in Computer Science, or technical subject matter preferred
- Minimum 1 year customer service experience required
- Minimum 6 months of technical customer service required
- Experience in Education or Healthcare is a plus!
- Time spent in pursuit of an advanced degree (e.g. Junior/Senior year of a Bachelor's, etc.) may be substituted in lieu of equivalent work experience requirements
- Basic knowledge of Microsoft Word, Excel and PowerPoint preferred
- Want to love where you work? We offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more)! Apply today and be a part of Innovative Technology- When it Matters Most!
TeleVox (a healthcare business line of West) is looking for a Technical Resource Specialist to join our team! TeleVox has partnered with healthcare organizations for 30 years to automate and transform their patient engagement, making the healthcare communication process easier for everyone. Learn more about how our EHR-integrated platform supports personalized, two-way interactions with patients through their care journey by visiting www.televox.com.
What do you do? You help to answer questions that come in from our Healthcare or Education partners on how to use our applications. You'll help to solve issues, and we will train you on our applications and programs. Previous technical experience is a plus. We are looking for people who are critical thinkers, have great customer service experience, ask good questions, aren't afraid to go back to a client if things aren't clear, professional and teachable. You'll need to translate technical tools or applications we use -into a language our clients can understand- as you help them problem solve.
Essential Duties:
Applicant for this job will be expected to meet the following minimum qualifications
Education:
Experience:
Benefits:
About the company
Connecting people with each other and the right information is mission-critical. Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective, and more efficient to make the right connections.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.