• Job Description

  Req#: 152945

  Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
  
  At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

  Job posting end date: 05/23/2025

  We are seeking a Technical Sales Support – Crushers individual, to join our Technical Sales Support Team.

  Product Support, for crushers forms part of the Sales Support SVS – Africa team, in support of the Sales Areas for the Africa Market Area (AMA), resulting in the provision of technical solutions to support a sale.

  Crushing is one of the products under the SVS, crusher spares, mining crusher spares, growth products and classic crusher spares portfolio, which requires technical competence as well as sales orientated drive to assist in pushing the sale through. This role is a pivotal in terms of aligning the Global Product Line specialists with the Market Area (MA) sales teams.

  Essentially, the Product Support role works with the Sales Area to effectively deliver a jointly owned “Sales Plan”, with focus on specifically “targeted customer’s”, in order to deliver a “technical solution” that meets the customer’s needs, thus supporting the sales team to realise an order.

  In this position, you will report to the Head of CSP Technical Sales Support: Services – Africa.

  This position is mainly located in Centurion, Gauteng.

  TEAM YOU WILL BELONG TO

  You will work closely with internal and external stakeholders, such as Management, Other Engineers, Suppliers & Sub-Contractors, Clients and Site Staff.

  WHAT YOU WILL DO

  • Custodian of the Installed Base (IB) data for crushing

  o Collaborating with the PL / MA to accurately identify and update central IB database.

  o Growing and influencing the installed base to identify opportunity for revenue

  • Owner of the Product Plan

  o Product Planning is the ongoing process of identifying and articulating market requirements that define a product’s feature set. Product planning serves the basis for decisions about price, distribution and promotion

  o Collaborating with the PL on sales strategy, technical solutions and reporting

  • Setting of the recommended selling price (MALP) and Cost plus

  o Understanding and collaborating with the MA in terms of setting the RSP for customers

  • Understanding and translating the customers’ needs

  o Understanding and interpreting customer behaviour into a needs’ analysis in terms of the technical requirements. Inventory status and inventory per site to support site equipment

  • Supporting the sales process and assisting with the technical information flow and part numbers

  o Accurate scoping of opportunity and validating of the RFQ

  o Assisting with developing and influencing and negotiations

  • Analysis of the PL / MA performance

  o Advising the MA of potential opportunities

  o Evaluate and report on Plan vs. Actual and Forecast per PL in MA territory

  o Interrogating and sanitizing opportunities in Salesforce

  o Assisting to progress opportunities through sales stages

  • Internal and external training

  o Understanding, planning and meeting the training requirements for internal and external customers (PL training material)

  WHO ARE YOU?

  • Matric (Grade 12)
  • Technical / Trade qualification and a minimum of 10 years of experience in crushing or
  • National Diploma N6 with a mechanical trade and 10 years field experience in crushers or
  • National Diploma in Mechanical Engineering and a minimum of 10 year’s field experience in crushers
  • Must have experience of applications in minerals processing
  • Must have an up to date understanding & knowledge as a technical product specialist
  • Understanding and experience of sales and financials
  • Familiarity with a broad range of Metso Equipment
  • Familiar with the core processes of the Metso customer base
  • Experience in complex relationships

  WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

  • Position requires support management expertise, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
  • High sense of urgency and passion for service and support
  • Supervision skills
  • Strong relationship building skills, a bias for action and detail-oriented behaviours
  • A high level of computer skills is essential – Excel, Word, PowerPoint, and Access
  • Highly motivated individual with the ability to work under stress and meet the deadlines
  • Ability to work in a team atmosphere
  • Client skills including building and managing relationships, negotiation skills and understanding of customer needs and market requirements
  • Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks, and working in a fast-paced environment
  • Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces
  • Ability to travel regularly
  • While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear
  • The employee is regularly required to stand, walk, climb, and balance
  • The employee must occasionally lift and/or move up to 30 pounds
  • Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus
  • Use of keyboards, telephones, copiers, telefax, visits and movement through shops, and travel experiences
  • Climbing of stairs, ladders, scaffolds at jobsites and customer facilities
  • Full driver’s license with clean drivers record

  WHAT'S IN IT FOR YOU

  · An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change

  · Compensation and rewards - Global incentive program tied to business and performance targets

  · Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment

  · A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together

  · Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities

  · Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication

  GET IN TOUCH

  Want to rise above the possible with us?

  · Go to our website www.metso.com, click on careers and start your application, or

  · Go to PeoplePoint, click on careers and start your application

  How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

  Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

  Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
  
  Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

  metso.com

• About the company

  Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for aggregates, mining, metals refining and recycling industries.

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