NTT DATA
Technical Service Desk Associate-REMOTE
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Job Description
- Req#: 326944
Employer Industry: Healthcare Technology Services
Why consider this job opportunity:
- Comprehensive benefits package starting from your first day of employment
- Opportunity for career advancement and growth within the organization
- Flexible work schedule, including remote work options
- Engage in ongoing training and development to prepare for next-level support
- Work in a supportive and collaborative environment dedicated to improving customer outcomes
What to Expect (Job Responsibilities):
- Provide technical assistance and support to healthcare customers via phone, email, chat, and self-service
- Respond promptly to incoming contacts and resolve over 90% of issues at first contact
- Deliver professional customer service while adhering to corporate policies and procedures
- Escalate complex issues to appropriate teams as necessary
- Identify areas for process improvement and maintain attention to detail throughout the shift
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or equivalent
- Ability to convey complex technical concepts clearly to non-technical audiences
- Exceptional organizational skills and attention to detail
- Must demonstrate shift flexibility, including weekends and holidays
How to Stand Out (Preferred Qualifications):
- 1 to 3 years of customer service experience in a contact center or healthcare setting
- Experience in customer problem analysis and resolution
- Strong communication and interpersonal skills
- Proven ability to thrive in a fast-paced environment
- Bilingual skills in both English and Spanish
#HealthcareTechnology #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.
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