Medtronic
Technical Service Specialist, CareLink Express (Night Shift) - Remote, USA
This job is now closed
Job Description
- Req#: 143219
Advantages of Joining Our Team:
- Be part of a diverse team of innovators who bring their unique backgrounds and life experiences to work every day.
- Cultivate a workforce that reflects our patients and partners, driving healthcare forward and remaining a global leader in medical technology and solutions.
- Work in an inclusive culture where everyone can thrive and contribute to innovation.
- Collaborate with people from different cultures, genders, and points of view to achieve successful outcomes.
- Join a company that is committed to creating meaningful innovations and improving patients' lives.
Responsibilities:
- Review Cardiac Implantable Electronic Device data and provide quality analysis.
- Provide results to facilities in a specified timeframe via phone and written communications.
- Provide accurate technical information to callers.
- Receive, document, and report customer contacts and complaints for tracking, trending, and FDA reporting.
- Train others on non-technical aspects (soft skills) of the job as well as technical training and certification.
Requirements:
- Bachelor's degree required.
- Minimum of 2 years of relevant experience, or advanced degree in lieu of experience.
- Experience with reading, interpreting device diagnostics, and troubleshooting Cardiac Implantable Electrical Devices.
- Previous experience in the cardiac field.
- Field sales or clinical specialist experience with cardiac devices.
Additional Information:
- This position is a remote role and requires access to reliable, high-speed internet and a quiet, confidential work environment.
- Scheduled hours are Monday through Friday, 9:30 PM - 6:30 AM CST with an on-call rotation.
- Knowledge of FDA/GMP/MDR device regulations is preferred.
- Advanced verbal and written communication skills are desired.
- Analytical and critical thinking skills are required.
- Time management skills are essential.
- Demonstrated ability to utilize computer and telephone efficiently is necessary.
- Travel is not required.
- Salary range: $72,400 - $108,600.About the company
Medtronic plc is an American-Irish registered medical device company that primarily operates in the United States.
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