National Seating & Mobility
Technical Services Field Instructor
This job is now closed
Job Description
- Req#: TECHN004488
- Coordinate, facilitate, curate, and host live training events in all divisions multiple times per year as directed by Technical Service Manager.
- Experience with creating and curate training materials and curriculum designed for hands-on training.
- Assist Technical Services Manager with training activities which may include blended or virtual training.
- Identify Training opportunities when indicated for extraordinary circumstances which may include new business, high volume of new associates or RAD / DVP requests for technical service training support.
- Beta-test software applications or process changes implemented in the field. Provide feedback and coordinate test groups.
- Position requires advanced knowledge of applied Technical Service skills. Candidate must have technical knowledge at the level of Senior Technician or above, and ideally 8+ years’ experience in CRT/DME realm. Supervisory experience is beneficial.
- Must communicate effectively and expediently with field operators, including Technicians, Technician Supervisors, Managers, RAD's and vendor-partners.
- Report information from all training events to TS Manager, including but not limited to: Attendance Records, performance Information, Certification or exam results, and feedback received.
- Must be able to effectively coordinate training events by creating and maintaining rosters, managing logistics, communicating venue information, and training details, creating lines of communication with Marketing, HR, and L&D, and supplier partners.
- Can effectively provide detailed and concise feedback to Technicians, Management, and Senior Leadership.
- Demonstrate competency as an instructor by clearing educating team members and be able to adjust instruction style to meet the needs of the learner.
- Must demonstrate competency with assessing fundamental knowledge and technical skills of the learner and effectively measure and document performance.
Statement of the Position:
The Technical Service Field Instructor works directly with the Technical Services Manager to aide in the on-boarding, mentorship, and ongoing training initiatives, as directed by Technical Services. The Technical Service Field Instructor’s main area of focus is live field training with technicians in multiple environments. They will also work with Technical Services to identify opportunities for training enterprise wide. The Technical Service Field Instructor will develop and curate training content, with a focus on live facilitator led training events. They will also assist with Technical Services virtual onboarding events as requested and support the field minimally, when needed.
Company Description:
At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.
Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than forty states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.
We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.
Duties and Responsibilities:
Work Environment & Travel:
This position requires extensive travel to all NSM Divisions throughout the year. Primary location is home-based when not providing field training. Expected field support is 60% travel, or approximately 15 external site trainings per year subject to: (a) Calendar Month (b) Assessed need (c) Request from RAD or DVP (d) Acquisition (e) Otherwise directed by Technical Service Manager.
Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to lift to fifty pounds without incident.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms, twist, bend, and kneel.
Required Education, Experience, and Competencies:
· High School Diploma | GED required.
· 8+ years of experience in CRT or related fields. Experience in assembly and/or repair of mechanical or electronic devices at level of Senior Technician or above.
· Must posses valid State Driver’s License and maintained a safe driving record.
· Advanced skill and knowledge of computer related skills: Microsoft Office, Teams, Microsoft Enterprise email. Must be proficient with all Technician- used software applications.
· Proven leadership and training skills. Can effectively train technicians in a classroom and lab setting with minimal supervision.
· Previous experience supervising a technician and or a multifunction operation.
· Ability to work in a demanding environment and manage reporting expectations.
· This position will require (at a minimum) 60% travel throughout the year.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
About the company
Let’s Get Moving, Together. Whether your mobility needs are straightforward or complex, NSM is here to provide you with 360-degree Complete Mobility Solutions. That may mean customizing a power wheelchair to maximize your comfort and independence, inst...