• Job Description

  Req#: oTOZqfwQ
  Employer Industry: Technology Solutions and Services
  
  Why Consider this Job Opportunity:
  - Salary up to $100,000
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to work with diverse client base, including Apple, Google, Microsoft, and Linux
  - Exposure to best-of-breed applications and next-generation technology solutions
  - Opportunity to make a valued impact on client satisfaction and staff extension
  
  What to Expect (Job Responsibilities):
  - Supervise and lead an overnight team of Systems Engineers to meet 24/7/365 service desk operations
  - Establish positive and effective communication with team, leadership, and engineers
  - Monitor team's adherence to goals and performance objectives
  - Enhance and achieve Service Level Agreements (SLAs) for all ticketing
  - Offer coaching and actionable feedback to team members
  
  What is Required (Qualifications):
  - Must have experience at an MSP, service desk, and/or corporate IT in a supervisory role with direct reports (5+ years)
  - 5+ years of systems engineering experience in an MSP capacity
  - Experience working 2nd and 3rd shift schedules
  - ConnectWise Automate Familiarity or similar RMM solutions
  - ITIL Certification (preferred or equivalent experience in MSP leadership)
  
  How to Stand Out (Preferred Qualifications):
  - Incident Management Experience
  - Ability to multitask and adapt to new platforms and skills
  - Proficiency in Mac OS, Google (G-Suite), Windows, Office 365, Intune, JAMF
  - Technical Certifications (Preferred): Microsoft, Cisco, VMware, JAMF, SonicWALL, Fortinet, CompTIA
  
  Hashtags:
  #TechnologySolutions #CareerOpportunity #CompetitivePay #ManagedServices #CustomerSatisfaction
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Unleashing the Power of Business. For businesses that want to unleash new levels of efficiency, performance and success, Net at Work provides expert services and solutions that unlock the transformational power of technology. We combine technology and business expertise with exceptional care to build long-term, trusted relationships with our clients. Our team has comprehensive experience across virtually every business discipline and truly understand how software, systems and people, need to work together. We’re problem-solvers and promise-keepers. Those are the twin principles upon which Net at Work was founded, and they’re what our clients tell us they value most about their relationships with us.

Notice