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Job Description
- Req#: 99674BR
- Perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally
- Perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers
- Perform configuration maintenance via frontend or backend method using configuration tools
- Communicate effectively verbally and in writing to clients and internal stakeholders
- Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation
- Prioritize work based on severity and urgency balancing client and business needs
- Collaborate among and across teams to ensure issues are addressed by the appropriate individuals
- A competitive Salary with exciting benefits
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Flexible and hybrid working options so you can do your best work
- Employee resource groups that champion our diverse communities
- Core benefits
- An inclusive culture that celebrates what makes you unique
- Bachelor’s degree in IT, Computer Science, Healthcare or related field, or at least 4 years equivalent relevant experience
- At least 1 year customer service, call center, hospitality and /or technical support work experience
- Willing to provide on call support on rotation basis
- Willing to work 100% from the client site or assigned work location
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Mentor and develop new associates/employees
At Oracle Cerner, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.
From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
As a global leader we’re looking for a Technical Solution Analyst I to drive success as part of our Support team. Join us and create the future.
What you will do
As a Technical Solution Analyst I in the Support Organization, you will work in a team environment to provide functional and technical expertise to our clients. As you work with Oracle Cerner technologies, you will perform the below responsibilities. Your ultimate goal is incident resolution and application maintenance to deliver value outcomes for both Oracle and our clients.What we will offer you:
Required ExperienceAll employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
About the company
Cerner Corporation is an American supplier of health information technology services, devices, and hardware.