• Job Description

  Req#: R-95831

  Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

  Why Join Us?

  To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

  We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

  Technical Solutions Associate (Kuala Lumpur)

  If you are looking to work on the technology front lines of a globally leading tech and travel company, this could be the role for you!

  As a Technical Solutions Associate, you will handle some of the most interesting problems that the business has to offer. You will provide support for all externally connected properties connecting to Expedia Group to diagnose technical support issues, ensuring that hotel partners have accurate connectivity, running and reviewing system and vendor reports to resolve system issues, to ultimately provide implementation, launch, and post connectivity support.

  Note: This is not a desktop troubleshooting role

  What you’ll do:

  • You provide initial support to internal and external partners on intermediate technical issues via email and phone to established critical metrics for quality, timeliness, and productivity

  • Triage incoming cases and ensure that accurate priorities are set

  • Provide change history information, monitor alarms, schedule maintenance outages, and handle access issues with customer-facing tools

  • Provide Technical support on internal and customer-facing tools as well as resolve basic connectivity issues

  • Generate system reports and identify action items

  • Collaborate with Technical Solution Analysts on raised issues

  • Act as a liaison between the frontline Expedia Market Management team (Market Managers and Market Associates) and Technical Solutions Analysts

  • Develop an in-depth understanding of the Expedia®Connect, Expedia QuickConnect, ExpediaConnect 2 connectivity integration systems and Expedia hotel inventory systems as well as the related business impacts

  Who you are:

  • Degree or equivalent experience with a passion for technical analysis experience in a customer support environment

  • Experience in an analytical role involving strong research and solution design skills in a technology environment

  • Understanding of web technology, especially an analytical understanding of XML and web services, would be an advantage

  • Curiosity about data analysis: Excel, basic concepts of SQL and practical knowledge of databases

  • Excellent oral and written skills to communicate complex issues to others internally and externally.

  • Proficiency in Microsoft Word and Excel and usage of the Internet

  • Ability to thrive in a dynamic, collaborative and fast-paced environment

  • Able to work on weekends to ensure support coverage is provided

  #LI-KT3

  Accommodation requests

  If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

  We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

  Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

  Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

  Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

• About the company

  Expedia Group is an American online travel shopping company for consumer and small business travel.

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