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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Technical Specialist II plans, forecasts, justifies, implements and maintains all PLMI system infrastructure. You will maintain online service level agreements to ensure productivity. Your duties will include but are not limited to:

• Setting up and supporting server hardware, operating systems and application software on multiple platforms (AIX, Linux, Windows, Virtual, Citrix).

• Supporting VMWare, replication, Disaster Recovery.

• Interfacing with external vendors.

• Troubleshooting technical problems and providing escalated support for multiple IT teams.

The future caregiver is someone who:

• Has 2+ years’ experience supporting enterprise class hardware (Storage arrays (DELL Power Scale Preferred), VMware clusters, multi-server operating system knowledge, including Linux and Windows, Microsoft Active Directory).

• Has experience with High Performance Computing is also beneficial.

• Has strong Linux skills along with knowledge with various scripting languages, including Python, PowerShell, PERL etc.

• Is detail oriented with experience in automating repetitive tasks (proffered).

• Thrives working in complex fast paced environment where priorities can switch if required.

Responsibilities:

• Develops creative solutions.
• Presents options and makes recommendations for solutions.
• Evaluates vendor quotes; performs cost analysis and cost justification.
• Oversees resolution of system problems.
• Ensures maximum availability of all systems to internal and external users.
• Ensures complete documentation of all problem situations and resolutions by network/hardware support staff.
• Reports status of problem situations to management.
• Contributes to design, engineering and implementation of system infrastructure.
• Other duties as assigned.

Education:

• Bachelor's degree in Information Technology or related field.
• An additional five to seven years of progressively responsible related experience may substitute for degree requirement.

Certifications:

• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Complexity of Work:

• Requires critical thinking skills, decisive judgment, familiarity with Agile methodology, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum of five years directly related experience.

Physical Requirements:

• Typical physical demands include manual dexterity sufficient to operate basic office equipment. Occasionally lifts up to 75 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

#LI-EM1

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster .

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities