MMG INSURANCE COMPANY

Job Description

Job Title: Technical Specialist (Personal Lines)

Department: Personal Lines Underwriting

Reports To: Operations Supervisor, Personal Lines

FLSA Status: Exempt

SUMMARY

This position will mainly focus on the MMG Next Program for the Personal Lines Department. The selected candidate will collaborate closely with project teams to understand the upcoming changes for the department and will communicate these changes to Personal Lines Leadership in clear business terms to help facilitate decision-making. The ideal candidate will be adept at making high-level decisions; yet be able to recognize when to pause in order to involve other decision-makers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Applies extensive Personal Lines product knowledge including, but not limited to, Company Personal Lines underwriting guidelines and policy forms, Insurance Services Office's manuals and forms as well as knowledge of and familiarity with rating processes for all Company Personal Lines product offerings.
• Performs research, analysis, and recommendations for Personal Lines product development and territorial expansion.
• Organizes and analyzes department operations and procedures to maximize workflow efficiencies and creates controls to ensure guidelines and standards are met.
• Works with various vendors to maintain automated underwriting inputs (MVR, CLUE, etc.) Monitors performance of these systems.
• Assists Company actuarial staff with Personal Lines rate filing preparation.
• Assists Marketing Department with Personal Lines rate comparison calculations and summaries associated with new Personal Lines products, rate filings, and book transfer opportunities.
• Analyzes Personal Lines line of business performance and provides summary reports to Management along with Personal Lines product structural or rate changes, as needed.
• Works closely with third party consultants to monitor and refine Personal Lines predictive models.
• Cultivates and repairs agency/company relationships through more frequent communication, intervention, and troubleshooting problems, as directed.
• Travels additionally, as directed, to develop Personal Lines business with agencies who are underperforming or who are not meeting expectations for performance.
• Leads special Personal Lines projects including, but not limited to, developing presentation material and presenting project information, as directed.
• Preparation of reports required by regulatory agencies.
• Oversees/monitors complaints as they affect the department, from agents, insureds, claimants, and the insurance departments of the states in which the Company does business, with appropriate sign off from the Assistant Manager and/or Manager.
• Preparation of Personal Lines underwriting file audits and reporting functions.
• Identifies /researches new underwriting tools and concepts and makes recommendations to Underwriting Management
• Communicates with field representatives, agency personnel, other insurance or inspection companies, or other entities as may be necessary, to obtain further information, quote Personal Lines rates, or explain Company Personal Lines underwriting policies.
• Assists in design of Personal Lines work procedures, preparation of work schedules, and expedition of Personal Lines workflow, as directed. Assists in training and monitors progress of employee development within department.
• Assists in training and/or coordinating the training of cross-departmental personnel, as directed.
• Develops and maintains positive Company/Agency relations which may include agency travel and visitation, and attendance at various conventions/meetings. (May include overnight stays.)
• Travels as required to perform the essential duties and responsibilities of the employee's position and to fulfill educational requirements. (May include overnight stays.)
• Other duties may be assigned.

OTHER SKILLS AND ABILITIES

• Demonstrates leadership by exhibiting confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Possesses above-average telephone skills.
• Possesses above-average interpersonal and relationship skills.
• Demonstrates excellent negotiating skills.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Demonstrates the ability to consistently maintain a positive attitude.
• Works cooperatively and productively with employees.
• Is self-motivated with strong organizational skills.

EDUCATION and/or EXPERIENCE

Bachelor's degree, and 3-5 years of related experience and or training; or equivalent combination of education and experience.

Qualifications

Education

Preferred

Bachelors

Experience

Preferred

3-5 years of related experience