• Job Description

  Req#: R4922
  Employer Industry: Automation Technology
  
  Why consider this job opportunity:
  - Salary up to $35.96 per hour
  - Comprehensive benefits package including medical, dental, vision, and 401K
  - Opportunity for career advancement and growth within the organization
  - Flexible work schedule with remote work options available
  - Supportive and collaborative work environment focused on innovation
  - Chance to work with cutting-edge A.I. technology in warehouse automation
  
  What to Expect (Job Responsibilities):
  - Field incoming help requests from end users through various communication channels, including telephone, email, and online CRM
  - Manage and triage all site/network tickets within the ticketing system, ensuring resolution and prioritization
  - Perform post-resolution follow-ups and update tickets with status and progress
  - Monitor site infrastructure and overall health, providing on-call support coverage for customers
  - Collaborate in a team-oriented environment, delivering exceptional customer service to both internal and external clients
  
  What is Required (Qualifications):
  - Associate degree; Bachelor’s degree preferred
  - Minimum of 2 years' experience in troubleshooting and customer service
  - Experience with enterprise-level ticketing systems, such as JIRA, and knowledge of Active Directory concepts
  - Proficient in Microsoft Office and familiar with SQL for creating and modifying scripts
  - Strong problem-solving skills and ability to prioritize tasks in a high-pressure environment
  
  How to Stand Out (Preferred Qualifications):
  - Knowledge of command line and environment variables (Linux+)
  - Experience with remote system support via Remote Desktop, SSH, or browser
  - Familiarity with VMWare or other server/desktop virtualization platforms
  - Understanding of TCP/IP-based networks and troubleshooting protocols
  - Familiarity with electrical schematics and application/hardware support experience
  
  #AutomationTechnology #TechnicalSupport #CustomerService #CareerOpportunity #RemoteWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  With over 15 years of experience, Symbotic provides proven, cutting edge robotics and automation technology to increase the supply chain efficiency for the largest retailers and wholesalers in North America, ultimately delivering better and faster serv...

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