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Job Description
- Req#: 23621
Employer Industry: Telecommunications
Why Consider this Job Opportunity:
- Starting Pay: $18.50
- Medical, Dental, Vision coverage starting on day 1 of employment
- Excellent 401k plan with matching contributions
- 3 weeks of vacation time and 2 weeks of sick time annually
- Tuition assistance after working with the employer for 1 year
What to Expect (Job Responsibilities):
- Provide first contact support for business voice, video, data, and commercial product issues
- Demonstrate exceptional customer service skills to exceed customer expectations
- Assist customers with Internet configurations and settings
- Diagnose and troubleshoot customer troubles in an expeditious manner
- Maintain knowledge of relevant employer product offerings and technology
What is Required (Qualifications):
- 1+ year customer service, help desk, troubleshooting, or call center experience
- Must follow employer attendance guidelines
How to Stand Out (Preferred Qualifications):
- Advanced troubleshooting skills related to telephony and data products
- Experience with ACD, trouble ticketing systems, and software skills in business applications
#Telecommunications #CustomerService #TechnicalSupport #RemoteWork #CareerOpportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com. TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,400 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America’s Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.