Koch Air, LLC has been focused on the distribution of quality Carrier residential and commercial products since 1936, and is among the oldest and largest Carrier distributors. Today, Koch Air, has eleven branch locations, 35 delivery vehicles, and more than 300,000 square feet of equipment and parts warehousing throughout the Midwest.

We are seeking a Technical Support Advisor for our St. Louis branch supporting the products sold by Koch Air. This Technical Support Advisor will join an experienced team that drives world class customer support over the entire Koch Air footprint.

Job activities include but are not limited to:

• Assist contractor technicians with troubleshooting HVAC products sold by Koch Air, functioning as a technical expert.
• Utilize the latest software technologies including Microsoft Office, PowerPoint, and electronic communication platforms to effectively provide timely and accurate information to our contractor technicians.
• Provide technical expertise on new product designs, redesigns, and recalls.
• Coordinate and facilitate on-site visits with contractor technicians to resolve HVAC product performance issues.
• Identify and facilitate training programs for contractor technicians via classroom, virtual meetings or on-site.

Qualified candidates will have:

• Bachelor’s degree in engineering OR 2-year Technical degree with 10 years HVAC service experience.
• Experience with commercial applied HVAC equipment required and VRF preferred.
• Prior experience as an HVAC Service Technician or Technical Support Advisor.
• Strong communication skills both verbally and written.