• Job Description

  Req#: 24959
  Employer Industry: Telecommunications
  
  Why consider this job opportunity:
  - Starting pay of $18.50 per hour, with additional $1 for shifts starting after 11 am
  - Comprehensive medical, dental, and vision coverage beginning on day one of employment
  - Excellent 401(k) plan with 100% matching on 3% and 40% matching on 2%
  - Generous paid time off, including 3 weeks of vacation and 2 weeks of sick time, accruing from day one
  - Opportunity for remote work from home in any of the 40+ US states where the employer operates
  - Access to tuition assistance after one year of employment
  
  What to Expect (Job Responsibilities):
  - Provide first contact support for business voice, video, data, and premium commercial product issues
  - Demonstrate exceptional customer service skills to exceed customer expectations and minimize escalations
  - Engage with other departments to resolve customer troubles for commercial clients
  - Assist customers with Internet configurations and settings, generating trouble tickets as needed
  - Maintain knowledge of relevant product offerings and technology to effectively assist customers
  
  What is Required (Qualifications):
  - Minimum of 1 year of customer service, help desk, troubleshooting, or call center experience
  - Ability to follow attendance guidelines to meet the employer's business needs
  - Advanced troubleshooting skills related to telephony and data products
  - Strong problem-solving skills, including customer complaint handling and escalations
  - Excellent organizational and time management skills to manage workload effectively
  
  How to Stand Out (Preferred Qualifications):
  - Experience with trouble ticketing systems and business applications like spreadsheets and databases
  - Understanding of the telecommunications industry and its products and services
  - Proven ability to defuse escalations and high-tension situations
  - Demonstrated skills in root cause analysis and troubleshooting complex problems
  - Positive attitude with a willingness to promote strong team morale and spirit
  
  #Telecommunications #CustomerService #RemoteWork #CareerOpportunity #TechnicalSupport
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com. TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,400 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America’s Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.

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