• Job Description

  Req#: 24959
  Employer Industry: Telecommunications
  
  Why consider this job opportunity:
  - Starting pay of $18.50 per hour, with additional compensation for late shifts
  - Comprehensive medical, dental, and vision coverage starting on day one of employment
  - Generous 401k plan with 100% matching on 3% and 40% matching on 2%
  - Three weeks of vacation time and two weeks of sick time accrued from the first day
  - Opportunities for career development and tuition assistance after one year
  - 100% remote work opportunity available in any of the 40+ states where the employer operates
  
  What to Expect (Job Responsibilities):
  - Provide first contact support for voice, video, data, and premium commercial product issues
  - Demonstrate exceptional customer service to exceed customer expectations and minimize escalations
  - Assist customers with Internet configurations and settings, generating trouble tickets as needed
  - Diagnose, troubleshoot, and resolve customer issues promptly to meet service level requirements
  - Collaborate with other departments to provide a higher level of service to commercial customers
  
  What is Required (Qualifications):
  - Minimum of 1 year of customer service, help desk, troubleshooting, or call center experience
  - Ability to follow attendance guidelines to meet the employer’s business needs
  - Advanced troubleshooting skills related to telephony and data products
  - Understanding of the telecommunication industry and its products and services
  - Proven ability to manage workload while meeting team goals and business needs
  
  How to Stand Out (Preferred Qualifications):
  - Experience with ACD, trouble ticketing systems, and business applications such as spreadsheets and databases
  - Strong problem-solving skills, including customer complaint handling and root cause analysis
  - Demonstrated ability to defuse escalations and high-tension situations effectively
  - Positive attitude and ability to promote strong team morale
  - Willingness to adapt to changes and champion process improvements
  
  #Telecommunications #CustomerService #RemoteWork #CareerOpportunity #TechnicalSupport
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  BendBroadband, part of TDS Broadband Service LLC which is a wholly owned subsidiary of Telephone and Data Systems, operates in Central Oregon. The company is nationally recognized as a leader in the cable industry due to our progressiveness with technology. In fact, we were the first company to provide high-speed Internet service in Oregon, back in 1997—providing a draw to Central Oregon for telecommuters seeking work-life balance. We have a long list of firsts for the introduction of new technology in Oregon cities, small or large.

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