Teleperformance
Technical Support Agent - Water Heaters - Remote - Training on-site
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Job Description
- Req#: 69377
Employer Industry: Digital Business Services
Why consider this job opportunity:
- Paid training to enhance your skills
- Competitive wages with full benefits including medical, dental, vision, and 401k
- Generous paid time off to support work-life balance
- Opportunities for career advancement within a supportive environment
- Chance to engage with diverse customers and tackle various challenges daily
- Flexible work-from-home options available
What to Expect (Job Responsibilities):
- Field customer inquiries and provide innovative solutions to issues and concerns
- Handle warranty information inquiries and assist with parts orders
- Troubleshoot water heater problems effectively
- Ensure excellent customer service through active listening and communication
- Track call-related information for auditing and provide feedback on issues
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
How to Stand Out (Preferred Qualifications):
- Previous customer service and/or sales experience
- College degree preferred but not required
#DigitalBusinessServices #CustomerService #CareerGrowth #WorkFromHome #InclusiveCulture
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
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