Teleperformance
Technical Support Agent - Water Heaters - Remote - Training on-site
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Job Description
- Req#: 74264
Employer Industry: Digital Business Services
Why consider this job opportunity:
- Paid training and competitive wages
- Full benefits package including medical, dental, vision, and 401k
- Paid time off to support work-life balance
- Employee wellness and engagement programs
- Opportunity for career advancement within a supportive environment
- Chance to work in a collaborative and diverse workplace
What to Expect (Job Responsibilities):
- Field customer inquiries and provide technical support for various issues
- Handle warranty information and assist with placing orders for parts
- Troubleshoot water heater concerns and provide exceptional customer service
- Maintain confidentiality while working with sensitive customer information
- Track call-related information for auditing and reporting purposes
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- General knowledge of Windows-based systems and desktop computer systems
How to Stand Out (Preferred Qualifications):
- Customer service and/or sales experience
- College degree preferred but not required
#DigitalBusinessServices #CustomerService #CareerGrowth #RemoteWork #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
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