• Job Description

  Req#: 3953221
  Under direction, is responsible for providing specialized support and resolution of problems related to the integrity, operability, and availability of the District's information systems and/or networks; performs related duties as required.Responds to Technology Service Desk trouble tickets to resolve complex and advanced end user or systemic problems with hardware, software, and peripherals through on-site or remote simulation and/or re-creation of the user's problem; determines appropriate resolution path;
  
  Leads the deployment of computer hardware and/or software for specialized, departmental, enterprise, or Districtwide systems, which may involve creating standard disk images, desktop operating system standards, or desktop operating system updates for deployment on a citywide basis;
  
  Assists in the implementation and maintenance of the enterprise network system including LAN, WAN, the Internet, intranet, and other data/telecommunications networks;
  
  Troubleshoots, analyzes, and resolves server and/or network problems using available technology;
  
  Evaluates requirements and components of systems, networks, and software products for applicability and adaptation and makes recommendations to management staff; tests new desktop solutions (e.g., hardware, software) prior to implementation;
  
  Analyzes and evaluates the performance of systems' resources including the network operating system, physical LAN/WAN, servers, or applications performance;
  
  Optimizes and tunes various operating systems to resolve performance issues;
  
  Evaluates and tests network accessibility to diagnose user issues; corrects problems or refers to an appropriate resolution path;
  
  Provides planning and support for enterprise installations as required; develops documentation and design specifications to support current and planned server and network equipment configurations;
  
  Provides support for the District's various business application systems;
  
  Stays abreast of new technologies and industry standards.Possession of an associate's degree with significant coursework (16 semester hours or 24 quarter hours) in mathematics, engineering, computer science, or a closely related field, and three (3) years of experience providing technical hardware/software support for desktop systems and applications.
  
  Substitution(s): Additional years of the specified experience may substitute for the educational requirement on a year-for-year basis.
  
  Possession of a valid driver's license.
  
  KNOWLEDGE, SKILLS AND ABILITIES:
  
  Considerable knowledge of the methods and applications of data/telecommunications systems.
  Considerable knowledge of contemporary computer languages;.
  General knowledge of servers and/or network structures of large computer systems.
  General knowledge of research and problem-solving techniques.
  General knowledge of hardware configuration and design.
  General knowledge of routers, switches, and hubs.
  Knowledge of data security management and security design.
  Knowledge of communication protocols, routing protocols, bridging, switching, gateways, and high-speed remote site links; knowledge of LAN/WAN, TCP/IP, IPX/SPX, the Internet, and intranets.
  Knowledge of documentation and report writing procedures.
  Ability to analyze complex computer systems or networks, identify problems, and develop effective solutions.
  Ability to communicate technical terms at a level appropriate to the audience.
  Ability to maintain good working relationships with business representatives, coworkers, other city employees.
  
  PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT:
  
  • Tools/Equipment Use: Desktop PC with keyboard and mouse, laptop, scanner, calculator, software, desk, and adjustable chair.
  • Posture: Prolonged sitting and standing; occasional stooping, bending, squatting, kneeling, bending, pushing, pulling and twisting.
  • Motion: Frequent repetitive hand motions, including keyboarding and use of a mouse; occasional reaching
  • Lifting: Occasional lifting and carrying (less than 10 pounds)
  • Environment: Works in office setting; may require occasional irregular hours and/or prolonged hours.
  • Attendance: Regular and punctual attendance at the worksite is required for this position.
  • Mental Demands: Maintains emotional control under stress; works with frequent interruptions.
  The qualifications listed above are intended to represent the education, experience, skill and ability levels typically needed to successfully perform the essential duties contained in this job description. Columbus City Schools (CCS) is an equal opportunity employer and does not discriminate against individuals regardless of race, sex, sexual orientation, religion, national origin, age, gender identity or expression, ancestry, familial status, military status or disability in its educational programs, activities, and employment policies. CCS fully supports the hiring and employment of individuals with physical or mental disabilities who meet the job qualifications, so long as the individuals are able to perform the essential duties of the position with or without reasonable accommodation.This job posting is for a noncompetitive position and will create a new list. The hiring department will conduct a preliminary review of your application to determine who to interview. It is the responsibility of all applicants to provide a complete list of relevant work experience (previous and current) on the application. Resumes will not be accepted in lieu of listed work experience. Unless otherwise indicated, any year of required experience is based on 12 months of full time employment. Anything below 35 hours/week (or seasonal work) will be prorated. Please be sure that the job experience and education information in your profile is up to date and accurate before submitting your application. Questions regarding this process can be directed to Human Resources at classifiedservices@columbus.k12.oh.us .
  
  Columbus City Schools is committed to building a culturally diverse workforce. Minority candidates are strongly encouraged to apply. Columbus City Schools (CCS) is an Equal Opportunity Employer and does not discriminate against individuals regardless of race, sex, sexual orientation, religion, national origin, age, gender identity or expression, ancestry, familial status, military status or disability in its educational programs, activities, and employment policies.

• About the company

  Columbus City Schools, formerly known as Columbus Public Schools, is the official school district for the city of Columbus, Ohio, and serves most of the city.

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