Magnet Forensics
Technical Support Analyst - Pacific Standard Time
This job is now closed
Job Description
- Req#: bb21e4df-38e5-4f7c-a053-0906dd4bdcd5
Employer Industry: Digital Investigative Software
Why consider this job opportunity:
- Salary up to $99,200
- Generous time off policies and competitive compensation
- Volunteer opportunities to give back to the community
- Reward and recognition programs to celebrate employee achievements
- Support for continuous learning and professional development
- Inclusive and diverse workplace culture
What to Expect (Job Responsibilities):
- Deliver exceptional customer service by responding quickly and empathetically to customer requests
- Maintain meticulous case health, ensuring timely issue resolution and detailed case notes
- Collaborate with Technical Support team members to resolve customer-facing issues, escalating when necessary
- Contribute to a customer-facing knowledge base for self-serve case resolution
- Provide on-call or holiday coverage outside of standard business hours, if required
What is Required (Qualifications):
- Post-secondary education in Computer Science, Engineering, or equivalent experience
- Experience in a technical, customer-facing support role
- Excellent written and verbal communication skills
- Strong customer service skills and technical aptitude
- Highly collaborative with strong organizational and critical thinking skills
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce Service Cloud, Communities, and Knowledge is an asset
- Ability to demonstrate Magnet CODE values in previous experiences
#DigitalForensics #TechnicalSupport #CustomerService #CareerGrowth #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
We stand alongside our customers and empower them to build stronger cases using advanced technology to uncover the most digital evidence.
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