Mindlance
Technical Support Associate Analyst
This job is now closed
Job Description
- Req#: 25-57795
100% onsite in Tempe AZ.
Will work 1st shift to train then 2nd shift once training is complete.
Training schedule: 10 hour shift starting between 6am-8am, Monday-Thursday
2nd shift schedule: 12pm (noon) - 10pm, Monday-Thursday
Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers. Escalates unresolved issues in a timely manner. Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.
Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately. Manages service request queues and resolves daily hardware and software service and support requests. Adheres to established service level goals. Thoroughly document work performed in ticketing system.
Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects Works under own initiative, prioritizes own work, and meets agreed timelines.
We are looking for experience with imaging and troubleshooting PCs in a networked environment
Most important skills:
Strong Customer service skills
Exceptional work ethic
Positive attitude
Computer or Other Skills:
General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
General knowledge of networking switches and data networks.
General knowledge of IP telecommunications systems.
General knowledge of printers
3 years of recent Desk Side Support required with Hands on Experience
Ability to lift 25# as needed
Experience with Jira a plus as it is used frequently
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”About the company
Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.
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