Concentrix - CA
Technical Support / Customer Service Representative (Remote)
This job is now closed
Job Description
- Req#: R1588332
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
- Salary range of $16 - $18 per hour, including base pay and performance-based incentives
- Lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, vision insurance, and paid time off
- Opportunities for career growth with about 80% of managers promoted from within
- Paid training and a supportive mentorship program to aid in your career journey
- Work remotely in a distraction-free environment
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, including smartphones, tablets, and computers
- Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and proficiency in fast-paced multi-tasking
- Strong computer navigation skills and knowledge of PCs
- A quiet, distraction-free environment to work from at home
How to Stand Out (Preferred Qualifications):
- Technical support experience is preferred
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies
- Open availability for scheduling flexibility
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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