Concentrix - CA
Technical Support / Customer Service Representative (Remote)
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Job Description
- Req#: R1588332
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
- Salary range of $16 - $18 per hour, including base salary and performance-based incentives
- Paid training and performance-based bonuses
- Comprehensive benefits package including medical, dental, and vision insurance, paid PTO, and a Registered Retirement Savings Plan
- Opportunities for career growth and personal development, with 80% of management positions filled internally
- Supportive and inclusive work environment with a focus on diversity and community involvement
- Flexible remote work arrangement from a distraction-free home environment
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, including smartphones, tablets, and computers
- Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to ask probing questions
- Proficiency in fast-paced multi-tasking and strong computer navigation skills
- A quiet, distraction-free workspace and reliable high-speed internet connection
How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Open availability for scheduling flexibility
- Eagerness to learn new technologies
- A desktop or laptop capable of completing PC and internet testing
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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