Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $22 per hour, including base salary and performance incentives
- Paid training and performance-based incentives
- Comprehensive benefits package including medical, dental, vision insurance, and a Registered Retirement Savings Plan
- Opportunities for career growth with about 80% of management positions filled internally
- Supportive work-from-home environment with a focus on employee well-being and development
- Celebrations of diversity, equity, inclusion, and community support initiatives

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and the ability to ask probing questions
- Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):
- Technical support experience preferred
- Familiarity with iOS and/or MacOS or comparable technology
- A quiet, distraction-free home work environment
- Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveWorkplace

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