Concentrix - CA
Technical Support / Customer Service Representative-Remote (Night Shift)
This job is now closed
Job Description
- Req#: R1494842
Employer Industry: Customer Service
Why Consider this Job Opportunity:
- Lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, vision insurance, and a Registered Retirement Savings Plan
- Paid training and performance-based incentives
- Career growth opportunities with about 80% of managers and leaders promoted from within
- Supportive and inclusive work culture
- Opportunities for personal and professional development
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Offer additional products and services
- Deliver expert customer experiences
What is Required (Qualifications):
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- Technical support experience preferred
- High school diploma or GED
How to Stand Out (Preferred Qualifications):
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- High-speed internet and a smartphone
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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