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Job Description
- Req#: 2kQ@oxgW@PHxV51WO1ngd3GAUnkE7bVo.a85bxdBEmQ-
This is a remote position.
Our client is looking for an experienced Technical Support Engineer to join their Remote Services team. The successful candidate is a disciplined, self-motivated engineer who enjoys working with people as much as he or she enjoys working with technology, servers and applications.
Requirements
- Install, upgrade, support and troubleshoot Windows 7,8,10 and Microsoft Office365 and any other authorized desktop applications.
- Install, support, and troubleshoot for printers, computer hardware and any other authorized equipment.
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized equipment.
- Customize desktop hardware to meet user specifications and site standards.
- Performs work in compliance within specified warranty requirements.
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels.
- Safely package equipment for branches and arrange for the transport of the equipment.
- Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorized equipment the Technical Support Engineer will escalate the issue/problem to the Technical Support Manager.
- Provide user data and application recovery.
- Responsible for tracking hardware and software inventory
- Good interpersonal skills and attention to customer service.About the company
Prather & Co, Recruiting and Contracting Services.
Notice
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