Description

Technical Support Engineer
Regular Position, Full Time
GAL Manufacturing

If you are a forward-thinker interested in fostering a dynamic and supportive environment, then keep reading! We are searching for a result-oriented Technical Support Engineer to join the GAL Manufacturing team at Vantage Elevation.

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. The Vantage Group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

A Technical Support Engineer at GAL Manufacturing communicates directly with the customer to provide high-level technical support for microprocessor-based elevator control systems. The technical support provided includes the following items:

• Problem identification
• Problem resolution
• Root cause analysis
• Adjustment and installation instructions

The Technical Support Engineer must be a self-motivated team member and can work and meet deadlines in a fast-paced environment

Requirements

We are searching for a candidate with:

• Associate degree in computer engineering technology or electrical/Electronic Engineering Technology Certificate, or 5-7 years of industry experience in an applicable role.
• Good analytical and problem-solving skills.
• Good interpersonal and customer service skills with the ability to communicate in a calm manner.
• Possess good time management skills with the ability to maintain accurate records.
• Excellent verbal and written communication skills.
• High computer literacy, including the use of Microsoft applications, is required.
• Use of basic electronic tools such as multi-meters, oscilloscopes, etc.
• Ability to work a flexible schedule.
• Some traveling within Canada and U.S. may be required.

Duties and Responsibilities

A typical day may include:

• Provide technical support and training for customers.
• Work with customers and company team members to identify and resolve problems.
• Create and document records of customer issues.
• Gather information for engineering changes and replacement orders when required.
• Participate in adjustment manual updates.
• Work with company Field Engineers at customer’s jobsites when required.
• Other duties as assigned.

Benefits of Working With Us

• Salary for New York City Based Applicants: $36.00 - $47.00 (actual compensation will be determined based on experience, location, and in keeping with local legislation).
• Medical/Dental/Vision/Life Insurance
• HSA
• 401(K)/ Company Match/ Non-Elective
• Commuter Benefits (NYC)
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plum Benefits
• … and more!

Position Details

• Full time
• Day shifts, generally 8:00 AM – 5:00 PM
• Based in the Bronx, New York
• Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Like What You Read?

If you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your ambition, problem-solving abilities, and employee-oriented mindset then we invite you to apply.

#LI-GAL

#LI-CR1

Qualifications