Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:
- Comprehensive benefits package, including health insurance (medical, dental, and vision) and a 401(k) plan with matching contributions
- Remote work flexibility, allowing for a balanced work-life integration
- Unlimited PTO, promoting a healthy work-life balance
- Opportunity to work with cutting-edge technology in cloud threat detection and response
- Collaborative and innovative work environment, contributing to continuous improvement and growth

What to Expect (Job Responsibilities):
- Collaborate with product management and engineering to address technical customer requests and issues
- Leverage customer feedback to deliver insights to internal teams about product improvements
- Respond to customer questions, issues, and requests, troubleshooting and resolving them efficiently
- Document system configurations, processes, and procedures for knowledge sharing
- Ensure follow-up and timely closure of all tickets, including those escalated to other teams

What is Required (Qualifications):
- 3–5 years of experience as a Technical Support Engineer (TSE), ideally in cybersecurity and Cloud/SaaS environments
- Solid understanding of major cloud platforms (AWS, Azure, Google Cloud), including their security and telemetry capabilities
- Strong analytical and problem-solving skills
- Proven ability to support and troubleshoot SaaS-based products, using tools like Splunk
- Excellent English communication skills, both verbal and written

How to Stand Out (Preferred Qualifications):
- Hands-on experience integrating with SIEM/SOAR tools
- Strong grasp of threat detection, response workflows, and cloud attack surfaces
- Proficiency in scripting languages (such as Python and Bash)

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