Employer Industry: Digital Forensics Software Development

Why consider this job opportunity:
- Salary up to CAD $130,800
- Generous time off policies and competitive compensation
- Opportunities for volunteer activities and participation in employee committees & resource groups
- Comprehensive healthcare and retirement benefits
- Fully remote role, allowing for flexibility in work location
- Supportive team environment focused on learning and development

What to Expect (Job Responsibilities):
- Provide high-level technical support to customers via ticketing and live chat systems
- Troubleshoot complex issues and adapt solutions based on customer context
- Collaborate with internal teams to address customer needs and document procedural changes
- Contribute to a customer-facing knowledge base for self-service case resolution
- Work with the Customer Success team to meet service level agreements (SLAs) and customer requirements

What is Required (Qualifications):
- Post-secondary education in Computer Science, Engineering, or equivalent relevant industry experience
- Experience in a customer-facing support role for cloud-based or server-based products
- Strong verbal and written communication skills
- Technical aptitude and strong customer service skills
- Problem-solving skills with the ability to prioritize tasks effectively

How to Stand Out (Preferred Qualifications):
- Experience from a customer’s perspective when using software and working with a support team
- Examples of demonstrating the company's core values: Care, Own, Dedicate, Evolve

#DigitalForensics #TechnicalSupport #RemoteWork #CareerGrowth #CustomerService

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