• Job Description

  Req#: REF3515W

  公司描述

  About TOMRA
  TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries and is committed to building a more sustainable future.
  TOMRA has ~100,000 installations in over 80 markets worldwide and had total revenues of ~1.1 billion NOK in 2021. The Group employs ~4,600 globally and is publicly listed on the Oslo Stock Exchange (OSE: TOM).
  TOMRA group established a wholly-owned subsidiary in Xiamen, China in 2010, including 2 business divisions of collection and sorting. As the headquarters of Greater China, TOMRA carries out the export of core modules and spare parts of collection equipment import and sales of complete sets of sorting equipment.

  In early 2015, the sorting division established a R&D center in Xiamen to carry out independent R&D, production and sales in the market segments of sorting equipment, focusing on the Chinese market and promoting to global customers.

  关于陶朗集团
  陶朗集团成立于1972年，创立之初，陶朗主要设计、制造和销售用于收集废弃饮料瓶的自动退瓶机。如今，陶朗提供技术领先的行业解决方案，包括先进的废弃物收集系统，以及用于资源回收、食品、矿产等领域的领先分选技术，致力于创造一个更可持续的未来。
  陶朗集团在全球80多个国家和地区拥有约10万台设备安装量，2021年总收入约为11亿欧元。集团在全球拥有约4600名员工，并在奥斯陆证券交易所（OSE:TOM）上市。
  陶朗集团于2010年在中国厦门成立全资子公司，包含收集和分选两大事业部，并作为大中华区总部，开展收集设备核心模块和零配件的出口、分选设备的整机进口和销售。
  2015年初, 分选事业部进一步在厦门成立了研发中心, 针对分选设备的细分市场领域进行独立自主的研发、生产和销售，以中国市场为重心并推向全球客户。
  

  职位描述

  Overview:

  TSE’s are important roles for supporting of the TOMRA Sorting service organization and its customers to achieve the highest machine performance and customer satisfaction. The TSE is responsible for technical support, service coordination of installations & upgrades, service contracts, scheduled preventative maintenance, and service intervention in China and SEA region.

  Responsible for service call & case management. Travel to customer sites as needed to resolve technical issues that have not been resolved by the FSE (call escalations).

  TSE’s required approximately 60 field days, this amount can differ per seasonal & technical circumstances.

  • Respond to and resolves inquiries from customers, Sales Agents, Area Sales Managers, and FSE’s regarding technical issues.
  • Manage the remote VPN support system
  • Interface with Global service HQ and Engineering to help the resolve technical problems identified in the field.
  • Research and analyze field reports and maintenance checklist to ensure all problems and pending issues are solved.
  • Offer the technical solution for service sale and marketing.
  • Support the service administration, Team leader operation
  • Ensures that continuous telephone support is available to customers as well as FSE’s who are in the field.
  • Analyze technical problems to send the necessary parts to FSE.
  • Makes on-site service visits to expedite resolution to long-term problems.

  职位要求

  • Bachelor or higher, electrical/Software /mechanical engineering
  • Strong analytical thinker and ability to communicate procedures in detail via phone remote or email.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form
  • 3+ years industrial technical experience
  • Excellent English skill level in verbal and writing communication
  • Proven teamwork skills, excellent interpersonal, written and verbal communication skills. Experience in a multinational environment
  • Socially outgoing, ability to handle stress
  • Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook

  其他信息

  1. Position available for start-up as soon as possible.
  
  2. Probation period: 6 months.
  

• About the company

  TOMRA is a Norwegian multinational corporation manufacturing collection and sorting products, such as reverse vending machines for the food, recycling and mining industries.

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