• Job Description

  Req#: 101135

  Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

  The role of this individual carries an understanding of agricultural equipment; is intimately familiar with how the equipment is operated ; and has a strong appreciation of the customer’s needs and expectations.

  The Technical Support Field Manager will be the eyes and ears in the field whose primary function is to identify , investigate and report on product quality and emerging product reliability issues. This will include being the in-field technical representative focused on assisting dealers with product issue resolution.

  This position will have frequent and significant interaction with dealer service managers and technicians . The objective is to positively impact on product reliability, customer satisfaction, quality, market share and , ultimately, profitability .

  Your Impact:

  • Makes frequent visits—often on short notice—to dealers within the assigned area, serving as the 'eyes and ears' of the Technical Services & Support team when needed.

  • Travels onsite to investigate or assist with technical issues, providing expert advice and guidance to both team members and dealers.

  • Assists, coaches, and guides dealers in technical problem investigation and solution implementation. Identifies emerging issues and conducts investigations to understand product reliability concerns.

  • Performs first-level inspection, analysis, and reporting of failed parts . Reports on product reliability concerns, incorporating dealer and customer input, observations, recommendations, and supporting data such as readings, photos, and video.

  • Collaborates closely with the area Field Team and Technical Support. Provides Custom Harvester Combine Support during the grain harvest season.

  Your Experience and Qualification:

  • Degree/Certification in Vocational Ag, Trade, Technology, Agricultural Sciences, Engineering, or equivalent discipline. Additional certifications like ASE, ASAE, etc. are desired and found to be appealing.

  • 5+ years of experience diagnosing and repairing automotive, ag equipment, heavy construction equipment or related experience.

  • Excellent technical skills including problem solving & troubleshooting. Thoroughly familiar with applied hydraulics, engines, drivetrains, electrical systems, electronics, and air conditioning systems. Also, excellent verbal and written communication skills.

  • Experience with heavy equipment (farm or industrial), dealership dynamics, and direct customer interaction. The employee must be capable of operation of assigned area with minimal supervision with clean driving record

  • Reliable and able to work independently. Must be willing to travel and be away from home.

  Your Benefits:

  • Group insurance, including vision and dental coverage

  • Wellness plans

  • Retirement plan (RRSP) with company match

  • Paid annual vacation

  • Employee Stock Purchase Plan

  Your Workplace:

  You will work with your wonderful AGCO Colleagues from Remote

  We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

  Join us as we bring agriculture into the future and apply now!

• About the company

  AGCO Corporation is an American agricultural machinery manufacturer with its headquarters in Duluth, Georgia, United States.

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