Builders Insurance Group
Technical Support Representative
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Job Description
- Req#: 269577
Employer Industry: Insurance
Why consider this job opportunity:
- Competitive salary with a bonus structure
- Profit-sharing opportunities
- Comprehensive medical, dental, and vision insurance
- Employer-paid short-term and long-term disability insurance
- 401K with company match and generous PTO
- A culture recognized for excellence, fostering a supportive and collaborative work environment
What to Expect (Job Responsibilities):
- Deliver timely and effective technical support to users of the Guidewire platform, ensuring seamless user experience
- Coordinate the issue resolution process, maintaining clear communication with stakeholders until issues are resolved
- Provide post-training support and reinforce best practices for new agent locations
- Conduct quality assurance testing on the Guidewire system to ensure reliability and performance
- Stay updated on industry trends and regulations to align with best practices
What is Required (Qualifications):
- Three or more years of experience in an information technology capacity
- Experience with the Guidewire platform, including Policy Center, Producer Engage, and Billing Center
- Strong understanding of customer-facing digital portals, databases, and billing systems
- Proficient in both verbal and written communication, maintaining confidentiality and professionalism
- Excellent time management, organizational skills, and ability to adapt to shifting priorities
How to Stand Out (Preferred Qualifications):
- Knowledge of commercial insurance or financial services proprietary extranets
- Strong analytical, critical thinking, and problem-solving skills
- Ability to foster effective collaboration across internal teams and external partners
- Experience in customer service with a focus on responsiveness and empathy
#Insurance #TechnicalSupport #CareerOpportunity #CompetitiveBenefits #CustomerService
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Commercial insurance solutions including workers’ compensation, general liability, commercial package policy, umbrella insurance policies, & builders risk.
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