• Job Description

  Req#: TECHN004317
  Employer Industry: Genetics-Based Healthcare
  
  Why consider this job opportunity:
  - Salary up to $26.00 per hour
  - Eligible for a Short-Term Incentive Plan with a target of 5% of annual earnings
  - Comprehensive benefits including 401k, medical, dental, vision, FSA, paid sick leave, and generous paid time off (PTO)
  - Opportunities for career advancement and personal growth
  - Flexible remote work arrangement available
  - Work in a collaborative and innovative environment focused on improving health through genetics
  
  What to Expect (Job Responsibilities):
  - Provide timely and professional technical support to customers and internal staff
  - Triage support requests through various channels including email, phone, and live chat
  - Troubleshoot software issues and escalate complex problems to appropriate teams
  - Maintain accurate logs of customer interactions and provide status updates
  - Assist with user acceptance testing and facilitate end-user testing of application releases
  
  What is Required (Qualifications):
  - Minimum of 2 years of experience in software support, help desk, technical troubleshooting, or customer service
  - Two-year degree in a computer-related field or equivalent work experience along with a high school diploma
  - Excellent telephone and communication skills with attention to detail
  - Proficiency in standard office equipment and software applications, including Microsoft Office and Google Applications
  - Ability to communicate effectively in both written and verbal forms
  
  How to Stand Out (Preferred Qualifications):
  - Bachelor's degree in a relevant field
  - Previous experience in software or help desk support
  - Familiarity with health care or clinical laboratory administration
  
  #GeneticsHealthcare #TechnicalSupport #RemoteWork #CareerGrowth #CustomerService
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Ambry is committed to delivering accurate genetic test results for hereditary cancer. Request a sample kit today

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