Employer Industry: Public Safety Technology

Why Consider this Job Opportunity:
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support

What to Expect (Job Responsibilities):
- Troubleshoot and resolve technical issues related to various products and software
- Build and maintain subject matter expertise of all company products and solutions
- Assist customers through multiple communication channels
- Report bugs and trends to stakeholders for process improvement
- Provide first-class technical support to customers

What is Required (Qualifications):
- 3+ years technical support experience in software, hardware, web-based solutions, or e-commerce platforms
- Excellent verbal and written communication skills
- Proficient with Windows operating systems, mobile devices, and cloud-based solutions
- Strong analytical/troubleshooting skills
- Proficiency with Microsoft Office

How to Stand Out (Preferred Qualifications):
- Fluency in multiple languages
- Passion for helping people and solving problems
- Self-driven with the ability to work independently
- Experience in firearms environment
- Ability to articulate technical information to clients with varying IT knowledge

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