NTT DATA
Technical Support Service Desk Associate-Healthcare-remote
Job Description
- Req#: 342555
Employer Industry: Healthcare Technology Services
Why consider this job opportunity:
- Comprehensive benefits package starting from your first day of employment
- Opportunity for career advancement and professional development within the organization
- Work remotely with flexible scheduling options
- Join a recognized leader in the healthcare space committed to improving customer outcomes
- Engage in ongoing training to prepare for next-level support and promotional advancement
What to Expect (Job Responsibilities):
- Provide comprehensive technical support to healthcare customers via phone, email, chat, and self-service
- Respond promptly to incoming contacts regarding workflow issues, application errors, access problems, and functionality concerns
- Deliver high-quality customer service while adhering to scripts, workflows, and corporate policies
- Escalate complex technical and application issues to appropriate teams as necessary
- Identify areas for improvement in processes, products, or services while ensuring exceptional customer service
What is Required (Qualifications):
- Minimum of 1 year of healthcare systems customer service experience
- Must demonstrate shift flexibility, including weekends and holidays
- High school diploma or equivalent required
- Strong problem-solving skills and excellent communication abilities
- Ability to convey complex technical concepts to non-technical audiences
How to Stand Out (Preferred Qualifications):
- 1 to 3 years of customer service experience, preferably in a contact center or healthcare setting
- Experience in customer problem analysis and resolution
- Exceptional organizational skills and attention to detail
- Strong bilingual skills in both written and spoken English and Spanish
#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #HealthcareSupport
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Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.
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