The Position

Location: Remote but the initial training will take place in Indianapolis, IN.

Are you a laboratory or allied health professional looking to use your skills in a new way? Do you have a passion for solving problems that help improve patient lives? Are you interested in working for a company that is not only an industry leader but has also been named one of the best places to work? If so, this is the position for you!

Roche’s North American headquarters in Indianapolis is a state-of-the-art campus with approximately 4,400 employees. It is home to U.S. research and development, laboratory, manufacturing, distribution, IT, and administrative operations. Roche has been named a Fortune Top 100 Best Company to Work For, a Best Workplace for Health Care, and a Best Workplace for Millennials by the Great Place to Work Institute.

The Opportunity:

As a Technical Support Specialist 2 on the Core Lab team you serve as the primary support liaison between Roche and our customers. You will be responsible for independently providing phone/online support and managing resolution of complex technical issues involving chemistry and immunochemistry laboratory equipment usage, software and diagnostic applications for products such as cobas Pro, cobas Pure, cobas 6000, cobas 8000 and lab automation. You will be responsible for tracking and maintaining records in accordance with Roche Quality and FDA requirements. In addition to technical problem resolution, the technical support specialist is also responsible for the overall success of the company through interactions that develop and promote loyal business relationships as well as serve as a technical resource for internal sales and marketing partners.

The Roche Support Network Customer Support Center serves our customers on a 7 day/24 hour basis. It is expected for this individual to be open to working any shift, with your schedule being determined on a quarterly basis.

Who You Are:

• Must be able to follow troubleshooting and documentation procedures and be able to apply themselves to understand technical and scientific material.

• Ability to develop a working knowledge of complex regulatory requirements and associated risks and apply them in a quality manner to your work.

• Ability to capture pertinent information in a written format in a concise, clear manner for both documentation and internal communication purposes.

• Limited understanding of connectivity and automation of assigned instruments, but with the ability to learn IT network structures, communication protocols and IT interfaces.

Minimum Qualifications:

• Associate’s degree (or equivalent military training).

Preferred Qualifications:

• Bachelor's degree preferred, or Associates degree in medical or STEM, or equivalent field service or CSC experience.

• Clinical laboratory experience

• Knowledge of Roche chemistry/immunochemistry analyzers

• Availability and willingness to work 2nd shift, 3rd shift hours or weekends as needed

The expected salary range for this position based on Colorado is $46,500 - $86,000/year. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

The expected salary range for this position based on Washington is $51,000 - $94,000/year. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

The expected salary range for this position based on Rhode Island is $51,000 - $94,000/year. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

The expected salary range for this position based on California is $54,000 - $101,000/year. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

The expected salary range for this position based on New York is $58,000 - $107,000/year. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Are you ready to apply?

Relocation benefits are not eligible for this job posting.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .