LanceSoft
Technical Support Specialist 3
This job is now closed
Job Description
- Req#: 24-155490
Client: Southern Company
Department: SCS0220-Energy Management Systems
Job ID : SCS-147960
Title:Technical Support Specialist 3
Duration: 1/1/2025 to 1/1/2028
Location: Alabama Power Corp HQ-CHQ005 (600 18th St N, Birmingham AL 35203)
Position: Onsite
Desired Qualifications:
5-10 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity.
About the company
Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization, and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains.
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