US Tech Solutions
Technical Support Specialist
4 days agoWhat's your preference?
Job Description
- Req#: 25-39163
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Opportunity for contract extension beyond initial 3-month duration
- Engage in a dynamic call center environment providing IT support
- Work with ITIL Incident Management standards, enhancing professional knowledge
- Collaborative team atmosphere with participation in department meetings
- Develop technical skills in IT troubleshooting and network diagnostics
What to Expect (Job Responsibilities):
- Respond to calls, emails, and instant messages related to IT issues
- Triage, troubleshoot, and resolve or route IT incidents and service requests
- Document all customer interactions in the ServiceNow platform
- Provide on-call support as needed for urgent IT issues
- Process IT Global Event Notifications and support ITIL major incident/problem management
What is Required (Qualifications):
- Associate’s degree in a computer-related field or equivalent experience
- 1-2 years of technical customer support experience, preferably in a call center
- Understanding of ITIL Service Desk operations and incident management
- Experience with Microsoft Office Suite, Active Directory, Remote Desktop, and Network Troubleshooting
- Strong communication, problem-solving, and customer service skills
How to Stand Out (Preferred Qualifications):
- Familiarity with ITIL best practices and incident management frameworks
- Prior experience in a fast-paced technical support environment
- Ability to work independently and manage multiple priorities effectively
#InformationTechnology #CustomerSupport #ITSupport #CareerOpportunity #TechnicalSkills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Our Talent Your Results - This is the premise behind US Tech Solutions. Our flexible engagement model offers right-fit talent on-demand - when, where and how you need it, so you can achieve your business objectives. We offer contingent, contract-to-hire or direct staffing services. At USTECH, we understand how critical talent is to every organization, as well as how the world of work and the workplace is changing. We offer the most effective means to help you acquire, manage and optimize talent. USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.