• Job Description

  Req#: 23703

  Nokia of America Corporation, Technical Support Specialist - CloudBand (Multiple Positions), Murray Hill, NJ.

  Qualifications

  Must have a Bachelor’s degree or foreign equivalent in Electrical Engineering, Computer Engineering, Computer Science, or a related field, and 3 years of related work experience. In lieu of a Bachelor’s degree, employer is willing to accept 2 additional years of experience.

  Of the required experience, must have 3 years of experience with the following:

  • Troubleshooting issues involving end-to-end analysis of interworking topics;
  • Debugging of problems:
  • identifying and viewing logs, compare/contrast, and investigation;
  • JIRA; CloudBand products, including CBIS, CBAM, or CBND; and, Linux Operational system installation.

  Employer will accept any suitable combination of education, training, or experience

  Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition #NJ25-2409770 in the subject line.

  If offered employment, must have legal right to work in the U.S. EOE.

  Nokia of America Corporation offers a comprehensive compensation and benefits package.

  Responsibilities

  • Provide L2/L3 Technical Support on Nokia Cloud platforms (CBIS, CBAM, NCS) and NCD.
  • Troubleshooting complex issues involving E2E analysis of interworking topics (Infra and application).
  • Debugging of problems, including identifying and viewing logs, compare/contrast, and investigation.
  • Assist with multiple large-scale complex platforms and keep new product offerings on track.
  • Maintain functional and technical requirements and communicate about Cloud issues effectively and in a comprehensible manner both to internal and external customer.
  • Provide measurable input into new products, processes, standards or operational plans in support of business strategies.
  • Analyze, develop and implement concepts and solutions as a subject matter expert. #LI-DNI

  Domestic travel required up to 10%.

  Telecommuting may be permitted up to 100% anywhere in the US.

• About the company

  Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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