This is a field service and mechanical troubleshooting role, not IT support. As a Field Technical Support Specialist (Mechanical/Construction), you will be the front-line resource for troubleshooting, diagnosing, and resolving product installation and operational issues in the field. This role focuses on mechanical systems, motor controls, electrical connections, and product installations — supporting our dealer network and end users in achieving safe, efficient, and high-quality outcomes. You’ll provide both remote and on-site technical assistance, ensuring equipment and systems perform to spec.

What you will do:

• Diagnose and resolve mechanical, electrical, and installation issues on product systems through phone, email, and on-site support.
• Troubleshoot motor controls, wiring connections, structural alignment, and system operation concerns.
• Respond to all dealer service calls within 2 business hours; coordinate field visits or technical follow-ups as needed.
• Document service issues, technical solutions, and field feedback in the service management system within 48 hours.
• Maintain a fully stocked technical service van with tools, test equipment, and product parts for on-site troubleshooting.
• Lead or assist in dealer training sessions on product installation techniques, system calibration, and operational best practices.
• Participate in product field testing, providing detailed feedback on mechanical and electrical system performance.

Required Qualifications:

• High School Diploma or equivalent
• 3+ years of experience in mechanical systems troubleshooting, construction, or field service roles
• Hands-on experience with motor controls, low-voltage wiring, and system installations preferred
• Strong customer service and communication skills
• Excellent problem-solving abilities and attention to detail
• Capable of working independently, with occasional travel for on-site service support

Travel Requirements:

• Must be able and willing to travel 20-30%, including air travel across regional and national locations.
• Must possess a valid driver’s license and have the ability to rent and operate a car for travel and field support assignments.

Are you concerned that you don’t meet every requirement listed above? Don't let that stop you from applying! Studies reveal that some applicants refrain from applying for jobs unless they fulfill every single requirement. We don't believe in the notion of a "perfect" candidate. If you are confident in your ability to excel in the role, adapt swiftly, and are committed to contributing to our mission of building a more sustainable future, we warmly welcome your application.

Compensation for roles at AZEK varies depending on a wide range of factors including but not limited to the specific work location, role, skill set and level of experience. The annual salary for this role is $55,000 to $65,000. In addition to base salary, we offer generous bonus opportunities that significantly increase earning potential.

The AZEK Company (www.azekco.com) is a $1.3+ Billion and growing industry-leading manufacturer of beautiful, low-maintenance building products, and is highly committed to accelerating the use of recycled materials. We use our expertise in materials science to engineer and manufacture high-quality, sustainable residential and commercial building products that improve lives and businesses. All of AZEK’s products are designed to replace wood, metal and other traditional materials in a variety of applications. In June 2020, we completed a highly successful IPO (NYSE: AZEK).

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Equal Opportunity Employer
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