Grand Canyon Education
Technical Support Specialist I - Remote
5 days agoWhat's your preference?
Job Description
- Req#: R000061139
Employer Industry: Higher Education
Why consider this job opportunity:
- Salary up to $34,000 per year
- Exceptional workplace benefits including medical, dental, vision, life, and disability insurance
- Generous time off plan and 11 paid holidays
- Paid time off to volunteer in the community or at employer-sponsored events
- Free covered parking and access to on-site gyms at all office locations
- Education Tuition Discount Program for employees and their families
What to Expect (Job Responsibilities):
- Provide telephone, e-mail, live chat, and social media support to students regarding online classroom access
- Assist students with basic and advanced troubleshooting and classroom technology setup
- Handle advanced browser troubleshooting issues for supported applications
- Communicate effectively with users while working to resolve problems in a timely manner
- Prepare required documentation related to customer requests and adhere to proper documentation guidelines
What is Required (Qualifications):
- Must have a customer-focused attitude and a professional, courteous manner
- Ability to manage multiple cases effectively in a fast-paced environment
- Strong problem-solving and troubleshooting skills with attention to detail
- Excellent written and verbal communication skills
- Call center or technical support experience highly desirable
How to Stand Out (Preferred Qualifications):
- Previous experience with university e-learning environments and software preferred but not required
- Self-motivated with a positive and friendly demeanor
#HigherEducation #TechnicalSupport #CustomerService #CareerOpportunity #Benefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Grand Canyon University is a private for-profit Christian university in Phoenix, Arizona.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.